Legal

Privacy Policy

Effective Date: [Insert Date] Last Updated: [Insert Date]

Viora Retail ("Company," "we," "our," or "us") provides the Stitch platform at https://vioraretail.com/ (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect information, and outlines your rights regarding your data.

1. Scope

This Privacy Policy applies to:

Users of the Service
Visitors to our website

This Policy applies solely to information processed by Viora Retail in connection with the Service.

2. Information We Collect

2.1 Account Information

Name
Email address
Authentication credentials (stored securely in hashed/encrypted form)

2.2 Customer Content ("Customer Data")

Customer Data includes any content uploaded, submitted, or generated through the Service, including:

Tech packs
Product specifications
Documents, images, and files
Notes, annotations, and comments

Customer Data may include confidential and proprietary business information.

2.3 Usage Data

We collect limited technical and usage data, including:

IP address
Device type and browser type
Pages visited and session duration

2.4 Cookies

We use:

Essential cookies (authentication and session management)
Analytics cookies

3. Purpose of Processing

We process data solely for the following purposes:

To provide, operate, and maintain the Service
To enable document processing, collaboration, and platform functionality
To provide customer support
To improve system performance, reliability, and usability

We do not process Customer Data for unrelated commercial purposes.

4. AI & Model Training Restrictions

We do not use Customer Data to train machine learning or AI models.

Customer Data is not used to train general-purpose models, foundation models, or internal proprietary models
Customer Data is used only for inference and feature execution within the Service
We do not retain prompts or outputs for model training purposes
We do not permit third-party providers to use Customer Data for model training

Any use of aggregated data for service improvement is fully anonymized, de-identified, and not traceable to any customer, design, or dataset.

5. Data Ownership & License

Customers retain all rights, title, and interest in and to Customer Data
Viora Retail does not acquire ownership of Customer Data

We are granted a limited, non-exclusive, revocable license to store, process, and transmit Customer Data solely to provide the Service.

6. Confidentiality

Customer Data is treated as confidential information. We implement administrative, technical, and organizational safeguards designed to prevent unauthorized access or disclosure, and to protect proprietary and trade secret information.

We do not access Customer Data except as necessary to provide the Service, for support requests, or as required by law.

7. How We Share Information

We do not sell, rent, or trade Customer Data. We may share information only with trusted service providers to operate the Service, including:

Cloud infrastructure providers
File storage providers
Email delivery providers
AI infrastructure providers for inference

These providers are contractually restricted from using Customer Data for model training or any purpose other than providing services to us.

8. Data Retention

We retain data for as long as your account is active, or until deletion is requested. Backup copies may persist for a limited period consistent with standard disaster recovery practices.

9. Security

We implement industry-standard security measures, including encryption in transit, access controls, authentication mechanisms, and secure cloud infrastructure. However, no method of transmission or storage is completely secure.

10. Your Rights

Depending on your location (including under GDPR and CCPA), you may have the right to:

Access your data
Correct inaccurate data
Request deletion
Request a copy of your data (data portability)
Object to or restrict processing

To exercise your rights, contact us at revia.stitch@gmail.com. We may require verification before fulfilling requests.

11. Account Deletion

You may request account deletion by contacting us. Upon deletion, your data will be removed from active systems. Residual data may remain temporarily in backups.

12. International Data Transfers

Data may be processed in the United States and other jurisdictions. By using the Service, you consent to the transfer of your data to countries that may have different data protection laws than your jurisdiction.

13. Children's Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the effective date and posting the updated Policy on this page.

Questions about this policy?