Legal

Terms of Service

Effective Date: [Insert Date] Last Updated: [Insert Date]

These Terms of Service ("Terms") govern your access to and use of the Stitch platform provided by Viora Retail ("Company," "we," "our," or "us") at https://vioraretail.com/ (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity.

2. Use of the Service

You may use the Service solely for lawful business purposes in accordance with these Terms. You agree not to:

Use the Service for any illegal or unauthorized purpose
Interfere with or disrupt the integrity or performance of the Service
Attempt to gain unauthorized access to the Service or its systems
Reverse engineer, decompile, or attempt to extract source code
Use the Service to build a competing product

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account. You agree to notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Customer Data

"Customer Data" means any data, content, or materials you upload or submit to the Service, including tech packs, documents, images, files, notes, comments, and specifications.

You retain all ownership rights in Customer Data. You grant us a limited, non-exclusive license to store, process, and transmit Customer Data solely to provide and operate the Service.

5. Confidentiality

We will treat Customer Data as confidential information and will not disclose it to third parties except as required to provide the Service or by law, or use it for any purpose outside the scope of providing the Service.

You are responsible for ensuring that you have the necessary rights to upload and use Customer Data.

6. AI Usage

The Service may use artificial intelligence tools to provide features and functionality. We do not use Customer Data to train machine learning or AI models. Customer Data is used only for inference and execution within the Service.

7. Subprocessors

We may use third-party service providers to operate the Service, including cloud infrastructure providers, storage providers, email delivery providers, and AI service providers. These providers are contractually restricted from using Customer Data for purposes other than providing services to us.

8. Intellectual Property

The Service, including all software, design, and content provided by us, is owned by Viora Retail and protected by applicable intellectual property laws. Except as expressly permitted, you may not copy, modify, or distribute the Service, or use our trademarks without permission.

9. Feedback

If you provide feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback without restriction.

10. Fees

Certain features of the Service may require payment. If applicable, fees will be disclosed prior to purchase. Payments are non-refundable unless otherwise stated.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, if required by law, or to protect the security or integrity of the Service. Upon termination, your access will be revoked and your data may be deleted in accordance with our Privacy Policy.

12. Disclaimers

The Service is provided "as is" and "as available." We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that results will be accurate or reliable.

13. Limitation of Liability

To the maximum extent permitted by law, Viora Retail shall not be liable for indirect, incidental, or consequential damages, or loss of data, profits, or business opportunities. Our total liability shall not exceed the amount paid by you (if any) for the Service in the preceding 12 months.

14. Indemnification

You agree to indemnify and hold harmless Viora Retail from any claims, damages, or losses arising out of your use of the Service, your Customer Data, or your violation of these Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of [Insert State], without regard to conflict of law principles.

16. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

Questions about these Terms?